|
Support |
| Unlimited Phone Support |
 |
 |
| Unlimited Remote Control Support |
 |
 |
| Service Availability Monitoring |
 |
 |
Emergency After Hours Support
(6pm-8am M-F, Sat/Sun) |
|
 |
| Unlimited On-Site Support |
|
 |
|
Maintenance |
| Microsoft Patch Management |
 |
 |
| Event Log Monitoring |
 |
 |
| Log File Maintenance |
 |
 |
| Drive Space Monitoring |
 |
 |
| Printer Setting
Management |
 |
 |
| Quarterly
On-Site Maintenance |
|
 |
| Security |
User Account Management
|
 |
 |
| File Sharing Permission
Administration |
 |
 |
| Security
Administration |
 |
 |
| Virus Definition & Prevention |
 |
 |
| Backup Monitoring and
Administration |
|
 |
| Server Applications |
Microsoft Exchange Maintenance
& Administration
|
Add $100 |
Add $100 |
| Major Database / Critical
Application |
Add $200 |
Add $200 |